Your Privacy Matters

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information.

Last updated: January 15, 2024

Table of Contents

1. Information We Collect 2. How We Use Information 3. Data Security 4. Cookies & Tracking Technologies 5. AI Transparency & Ethics 6. Generative AI Compliance 7. Your Rights 8. Data Retention 9. International Data Transfers 10. Children's Privacy 11. Changes to This Privacy Policy 12. Contact Us

Introduction

AISaleBot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI chatbot services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

Personal Information

Name and email address when you create an account
Website URL and business information for chatbot creation
Communication preferences and support inquiries

Usage Information

Chat conversations and interactions with our AI chatbots
Performance metrics and error logs

Business Information

Product catalogs and inventory data
Customer service interactions and responses
Sales data and conversion metrics
Integration data from third-party platforms

2. How We Use Information

We use the collected information for the following purposes:

Provide, operate, and maintain our AI chatbot services
Process payments and manage your subscription
Improve and personalize your user experience
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our terms of service

3. Data Security

We implement strict technical and organizational security measures to protect your information, adhering to the PDPA guidelines:

Storage Location: Data is stored in the region where we deploy the service (region may vary by environment).
Encryption: We use TLS/HTTPS for data in transit. We encrypt sensitive fields at the application layer; storage-layer encryption depends on the hosting provider configuration.
Incident Response: In the unlikely event of a data breach, we have a formal Data Breach Policy in place.
Access Controls: Strict access controls and authentication mechanisms are enforced. We do not share customer data with third parties without a signed Data Processing Agreement (DPA).

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand how visitors interact with our website

Functional Cookies

Remember your preferences and personalize your experience

Marketing Cookies

Used to deliver relevant advertisements and track campaign performance

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

5. AI Transparency & Ethics

We are committed to developing and deploying AI responsibly. In compliance with the Ministry of Communications & IMDA guidelines:

AI Explainability

Our AI Sale Bot is designed to be transparent. It uses intent-based models to understand messages and suggest products based on your queries. The AI does not operate as a "black box"; its actions are logged and auditable.

Fairness & Non-Discrimination

No Bias: We ensure our AI models are tested to prevent bias and discrimination.
Sensitive Data: We do not use sensitive personal data (such as race, religion, gender, or political opinions) to train our AI models.
Consent for Training: We request third‑party model providers not to use data for training where supported; we do not train our own general models on customer chat content.

6. Generative AI Compliance

When our services utilize Generative AI technologies (such as Large Language Models):

Data Anonymization: We may apply best‑effort redaction of common PII patterns when enabled; users should avoid submitting sensitive personal data.
No External Training: We explicitly configure our API integrations (e.g., with OpenAI) to ensure that your data is not used to train their public models.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Rectification

Request correction of inaccurate or incomplete information

Erasure

Request deletion of your personal information

Portability

Request transfer of your data to another service provider

Restriction

Request limitation of processing of your information

Objection

Object to processing of your information for certain purposes

Informed Consent

Consent notices may be shown by the website/widget implementation; contact us if you need a consent flow.

Audit Trail Access

For dispute resolution, verified administrators may request access to encrypted chat logs to audit AI responses and actions.

To exercise these rights, please Contact Us using the information provided in the contact section.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Retained until deleted by the customer/admin purge, or as required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

For transfers from the EU/EEA, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

We encourage you to review this privacy policy periodically for any changes. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

contact@aisalebot.io

Phone

+65 9170 2659

Address

63 Hillview Avenue, #10-02
Lam Soon Industrial Building
Singapore 669569